Treatwell

IT Support Technician

Treatwell

Amsterdam, North Holland, Netherlands Full time

Job Description

The IT Support Technician sits in the Technical Core Services team and is responsible for service deliverables to the business and our employees. We are a cloud first environment which goes along with our cloud first thinking. We are a 95% macOS end user environment, with a number of Windows and Linux/Unix.

The team is responsible for all purchasing and management of end user hardware, software, licensing, onboarding and offboarding for employees. We also provide end user training to our employees and engage with other internal departments and teams. We also support Internal and external company events and projects.

Based at Treatwell’s Amsterdam Office, and part of an IT team of 5. You will be part responsible for and facilitate the day to day running of our Amsterdam office.

This is a fantastic opportunity for someone seeking a new challenge and to join a team who are dynamic and hard working. The business is entering a period of growth having recently gone through a transitional phase and merger.

You will be responsible for:

• Providing a positive end user experience and troubleshooting.
• Being approachable with excellent communication and people skills at all levels and have the ability to build key internal and vendor relationships.
• Vendor management and engagement.
• Supporting MacOS - OSX and other platforms and systems.
• Differentiating when presenting non technical and technical solutions to end users and your team.
• Must have a proactive approach, experience in producing and running projects, excellent end user interaction and excellent communication skills at all levels.
• Remote support + Hands on support hardware experience

About you:

• Experience working with various technologies including Google Workspace and Slack
• Administration of IntelliJ, Lastpass and Slack
• Confident in supporting MacOS / OSX + (Apple Business manager)
• You can work with or have experience of working with people across territories from various cultural backgrounds.
• You have excellent analytical and problem solving skills.
• You are open minded with an ability to learn new ideas and present fresh approaches.
• MSFT Windows 10, JAMF (Administration)
• Knowledge of Adobe Creative Cloud (Administration)
• Knowledge of Atlassian Jira and Confluence
• Ubiquiti UniFi AP management

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 500 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 31,000 salon partners across 13 countries, processing over 4 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We’ll treat you with:

• Monthly 40€ Treatwell vouchers so you can treat yourself too.
• 28 days holiday, plus bank holidays
• Growth funds for you to develop and grow with your team
• A beneficial pension scheme at the start of your second contract
• A challenging job at one of the fastest growing companies in Europe
• A great culture with lots of freedom & responsibility
• Only a 5-minute walk from Amsterdam Central Station

Our interview process:

1. Phone screen with the recruiter
2. Technical interview with the manager and team member
3. Soft skills interview with Amsterdam country team

Equal Ops

Treatwell is an ‘Open to All’ employer and warmly welcomes every body to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.